Our Return & Refund Policy is that all customers who order USANA products directly from this website are entitled to a 100 percent, 30-day money-back guarantee on their initial product order.
Customers who order USANA products directly from our website are eligible for a 100 percent, 30-day, money-back guarantee on their initial product order. If for any reason a customer is dissatisfied with any USANA product order on our website, he/she is eligible to return that product directly to USANA Health Science within thirty (30) days for a replacement, exchange, or full refund of the purchase price (excluding shipping).
– Make sure your product is in resalable condition,
– Call us at 514-677-5459 or email us at firstname.lastname@example.org and request a Return Merchandise Authorization (RMA) number and arrange for either refund or exchange. RMA numbers are not currently available online.
– Make sure to write the RMA number on the outside of the returning box. This number will make sure the product is processed when received.
– If exchanging for different products please make sure that you include an exchange form with all the information. In order to exchange products, you need to have your pack slip (receipt).
If for any reason, you are not satisfied with any USANA product that you purchase on our website, just contact us by phone at 514-677-5459 or by email at email@example.com for the return shipping details and support.
Refunds are processed right away after the order is received. Usually, you should expect to receive your refund within 2-3 weeks of shipping your package, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for you to ship us the package (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (within 5 -7 business days). In unusual circumstances, it may take as long as 45 days.
Famous Vitamins will notify you via e-mail or phone of your refund once we’ve received and processed the returned product according to the USANA return policy.