Our Return Policy is that all customers who order USANA products directly from this website are entitled for a 100 percent, 30-day, money-back guarantee on their initial product order.
USANA offers Preferred Customers, and retail customers who order directly from an official USANA website, a 100 percent, 30-day, money back guarantee on their initial product order. If for any reason a Preferred Customer is dissatisfied with any USANA product, he/she may return that product to the Company within thirty (30) days for replacement, exchange, or full refund of the purchase price (excluding shipping). If a Preferred Customer returns merchandise equal to or exceeding $100.00 US, this will be deemed a Voluntary Cancellation of they Preferred Customer Account.
To return products to USANA:
- First make sure your product is in resalable condition,
- Call us and request a Return Merchandise Authorization (RMA) number and arrange for either the return for credit or the exchange. RMA numbers are not currently available online.
- Make sure to write the RMA number on the outside of the box. This number will make sure the product is processed when received.
- If exchanging for different products please make sure that you include an exchange form with all the information. In order to exchange products you need to have your packslip (receipt).
If an Associate elects to cancel his/her distributorship during the 30-day period immediately following his/her enrollment, USANA will refund 100 percent of the price of the BDS/Starter Kit and all products purchased as part of the Associate’s initial order (excluding shipping). The canceling Associate must return the products and the entire BDS/ Starter Kit to USANA, shipping prepaid, along with a letter explaining that he/she wishes to terminate his/her distributorship and receive a refund. Please note that this 100 percent refund (less shipping) does not apply once an Associate places his/her second product order.
After the initial order, an Associate may return to USANA products, purchased within the past 365 days for a refund of 90 percent of the purchase price (less handling and delivery charges) if the merchandise is in resalable condition, unless otherwise required by law. However, returns that result in refunds in excess of $100 US may result in the termination of the distributorship.
USANA Products may be returned up to a year from date of purchase. However, they must be 3 or more months away from expiration and in resalable condition.
If for any reason, you are not satisfied with any USANA product, just contact us by phone or e-mail for the return shipping details and support.
Refunds and exchanges are processed in the order they are received and usually take at least 3 weeks to process. In unusual circumstances it may take as long as 45 days.
Famous Vitamins will notify you be e-mail or phone once we received and processed the return product according with USANA return policy.